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Amazon ceo5/13/2023 Nonetheless, the incentive here is for managers to immediately be placed in the mindset that Amazon’s philosophy is about listening, and most importantly, understanding the customer. Marines as all marines, regardless of rank, are trained to be a rifleman first. Most likely this was a doctrine borrowed from the U.S. “Everyone has to be able to work in a call center.”Īs part of a training session each year, Jeff Bezos asks thousands of Amazon managers, including himself, to attend two days of call-center training. Don’t Just Listen to Your Customers, Understand Them With a 164 million Amazon customers, few would argue Bezos as the key architect of building an authentic, customer-centric company.ġ. ![]() ![]() Amazon’s CEO, Jeff Bezos perhaps more than any business leader has taken the philosophy of truly caring for the customer and ushered it into the digital era. Bezos has built a company from the ground up purely based off of the unbending, unyielding philosophy of serving the customer across all departments. The latest results from the American Customer Satisfaction Index reveals as the reigning and undisputed champ in both Internet retailing and across the entire department in overall customer satisfaction.
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